Add ticket infrastructure.

app/controllers/tickets_controller.rb

@@ -0,0 +1,108 @@
+class TicketsController < ApplicationController
+  respond_to :html, :xml, :json
+  before_action :member_only, except: [:index]
+  before_action :admin_only, only: [:update, :edit, :destroy, :claim, :unclaim]
+
+
+  def index
+    @tickets = Ticket.search(search_params).paginate(params[:page], limit: params[:limit])
+    respond_with(@tickets)
+  end
+
+  def new
+    @ticket = Ticket.new(qtype: params[:type], disp_id: params[:disp_id])
+    check_new_permission(@ticket)
+  end
+
+  def create
+    @ticket = Ticket.create(ticket_params)
+    if @ticket.valid?
+      flash[:success] = 'Ticket created'
+      redirect_back(fallback_location: tickets_path())
+    else
+      respond_with(@ticket)
+    end
+  end
+
+  def show
+    @ticket = Ticket.find(params[:id])
+    check_permission(@ticket)
+    respond_with(@ticket)
+  end
+
+  def update
+    @ticket = Ticket.find(params[:id])
+    @ticket.transaction do
+      if @ticket.claimant_id.present? && @ticket.claimant_id != CurrentUser.id && params[:force_claim] != 'true'
+        flash[:error] = "Ticket has already been claimed by somebody else, submit again to force."
+        redirect_to ticket_path(@ticket, force_claim: 'true')
+        return
+      end
+      @ticket.handler_id = CurrentUser.id
+      @ticket.claimant_id = CurrentUser.id
+      @ticket.update(update_ticket_params)
+    end
+
+    respond_with(@ticket)
+  end
+
+  def claim
+    @ticket = Ticket.find(params[:id])
+
+    if @ticket.claimant.nil?
+      @ticket.claim!
+      redirect_to ticket_path(@ticket)
+      return
+    end
+    flash[:error] = 'Ticket already claimed.'
+    redirect_to ticket_path(@ticket)
+  end
+
+  def unclaim
+    @ticket = Ticket.find(params[:id])
+
+    if @ticket.claimant.nil?
+      flash[:error] = 'Ticket not claimed.'
+      redirect_to ticket_path(@ticket)
+      return
+    elsif @ticket.claimant.id != CurrentUser.id
+      flash[:error] = 'Ticket not claimed by you.'
+      redirect_to ticket_path(@ticket)
+      return
+    end
+    @ticket.unclaim!
+    flash[:success] = 'Claim removed.'
+    redirect_to ticket_path(@ticket)
+  end
+
+  private
+
+  def ticket_params
+    params.require(:ticket).permit(%i[qtype disp_id reason force_claim])
+  end
+
+  def update_ticket_params
+    params.require(:ticket).permit(%i[response status])
+  end
+
+  def search_params
+    search_params = params.fetch(:search, {})
+    allowed = %i[type status order]
+    allowed = %i[creator_id] if CurrentUser.is_admin? || (search_params[:creator_id].present? && search_params[:creator_id].to_i == CurrentUser.id)
+    allowed += %i[creator_name accused_name accused_id claimant_id] if CurrentUser.is_admin?
+    search_params.permit(allowed)
+  end
+
+  def check_new_permission(ticket)
+    unless ticket.can_create_for?(CurrentUser.user)
+      raise User::PrivilegeError
+    end
+  end
+
+  def check_permission(ticket)
+    unless ticket.can_see_details?(CurrentUser.user)
+      raise User::PrivilegeError
+    end
+  end
+
+end

app/helpers/application_helper.rb

@@ -68,6 +68,10 @@ module ApplicationHelper
     raw %{<a href="#{h(url)}" #{attributes}>#{text}</a>}
   end
 
+  def link_to_function(text, function, **options)
+    tag.a text, href: '#', onclick: function, **options
+  end
+
   def format_text(text, **options)
     raw DTextRagel.parse(text, **options)
   rescue DTextRagel::Error => e

app/helpers/ticket_helper.rb

@@ -0,0 +1,12 @@
+module TicketHelper
+  def pretty_ticket_status(ticket)
+    status = ticket.status
+    if status == "partial"
+      "Under Investigation"
+    elsif status == "approved"
+      "Investigated"
+    else
+      status.titleize
+    end
+  end
+end

app/models/blip.rb

@@ -35,10 +35,6 @@ class Blip < ApplicationRecord
     def method_attributes
       super + [:creator_name]
     end
-
-    def creator_name
-      User.id_to_name(creator_id)
-    end
   end
 
   module PermissionsMethods
@@ -57,8 +53,12 @@ class Blip < ApplicationRecord
   end
 
   module SearchMethods
-    def visible(user = CurrentUser.user)
-      where('is_hidden = ?', false) unless user.is_moderator?
+    def visible(user = CurrentUser)
+      if user.is_moderator?
+        where('is_hidden = ?', false)
+      else
+        where('1=1')
+      end
     end
 
     def for_creator(user_id)

app/models/comment.rb

@@ -205,6 +205,10 @@ class Comment < ApplicationRecord
     creator_id == user.id || user.is_moderator?
   end
 
+  def visible_to?(user)
+    is_deleted? == false || (creator_id == user.id || user.is_moderator?)
+  end
+
   def hidden_attributes
     super + [:body_index]
   end

app/models/takedown.rb

@@ -249,6 +249,6 @@ class Takedown < ApplicationRecord
   include StatusMethods
   include ModifyPostMethods
   include ProcessMethods
-  include SearchMethods
+  extend SearchMethods
   include AccessMethods
 end

app/models/ticket.rb

@@ -0,0 +1,214 @@
+require 'ticket/type_methods'
+class Ticket < ApplicationRecord
+  belongs_to_creator
+  belongs_to :claimant, class_name: "User", optional: true
+  belongs_to :handler, class_name: "User", optional: true
+  before_validation :initialize_fields, on: :create
+  after_initialize :validate_type
+  after_initialize :classify
+  validates_presence_of :qtype
+  validates_presence_of :reason
+  after_update :log_update, if: :should_send_notification
+  after_update :send_update_dmail, if: :should_send_notification
+  validate :validate_can_see_target, on: :create
+
+=begin
+    Permission truth table.
+    Type            | Field         | Access
+    -----------------------------------------
+    Any             | Username      | Admin+ / Current User
+    Name Change     | Old Nme       | Any
+    Any             | Created At    | Any
+    Any             | Updated At    | Any
+    Any             | Claimed By    | Admin+
+    Any             | Status        | Any
+    Any             | IP Address    | Admin+
+    User Complaint  | Reported User | Admin+ / Current User
+    Dmail           | Details       | Admin+ / Current User
+    Comment         | Comment Link  | Any
+    Comment         | Comment Author| Any
+    Forum           | Forum Post    | Forum Visibility / Any
+    Wiki            | Wiki Page     | Any
+    Blip            | Blip          | Any
+    Pool            | Pool          | Any
+    Set             | Set           | Any
+    Other           | Any           | N/A(No details shown)
+    Name Change     | Desired Name  | Any
+    DMail           | Reason        | Admin+ / Current User
+    User Complaint  | Reason        | Admin+ / Current User
+    Any             | Reason        | Any
+    DMail           | Response      | Admin+ / Current User
+    User Complaint  | Response      | Admin+ / Current User
+    Any             | Response      | Any
+    Any             | Handled By    | Any
+=end
+
+  module APIMethods
+    def hidden_attributes
+      hidden = []
+      hidden += %i[claimant_id] unless CurrentUser.is_admin?
+      hidden += %i[creator_id] unless can_see_username?(CurrentUser)
+      hidden += %i[disp_id] unless can_see_details?(CurrentUser)
+      hidden += %i[reason] unless can_see_reason?(CurrentUser)
+      super + hidden
+    end
+  end
+
+  VALID_STATUSES = %w(pending partial denied approved)
+  TYPE_MAP = {
+      'forum' => TicketTypes::ForumType,
+      'comment' => TicketTypes::CommentType,
+      'blip' => TicketTypes::BlipType,
+      'user' => TicketTypes::UserType,
+      'dmail' => TicketTypes::DmailType,
+      'namechange' => TicketTypes::NamechangeType,
+      'wiki' => TicketTypes::WikiType,
+      'pool' => TicketTypes::PoolType,
+      'set' => TicketTypes::SetType,
+      'post' => TicketTypes::PostType
+  }
+
+  attr_reader :can_see, :type_valid
+
+
+  module ValidationMethods
+    def validate_type
+      unless TYPE_MAP.key?(qtype)
+        errors.add(:qtype, "is not valid")
+        @type_valid = false
+      else
+        @type_valid = true
+      end
+    end
+
+    def validate_can_see_target(user = CurrentUser.user)
+      unless can_create_for?(user)
+        errors.add(:base, "You can not report this content because you can not see it.")
+        @can_see = false
+      else
+        @can_see = true
+      end
+    end
+
+    def initialize_fields
+      self.status = 'pending'
+    end
+  end
+
+  module SearchMethods
+    def search(params)
+      q = super.includes(:creator).includes(:claimant)
+
+      if params[:creator_id].present?
+        q = q.where('creator_id = ?', params[:creator_id].to_i)
+      end
+
+      if params[:claimant_id].present?
+        q = q.where('claimant_id = ?', params[:claimant_id].to_i)
+      end
+
+      if params[:creator_name].present?
+        q = q.where('tickets.creator_id = (select _.id from users _ where lower(_.name) = ?', params[:reporter_name].tr(' ', '_').downcase)
+      end
+
+      if params[:accused].present?
+        q = q.where("tickets.disp_id = (select _.id from users _ where lower(_.name) = ? AND tickets.qtype = ?)", params[:accused].tr(' ', '_').downcase, 'user')
+      end
+
+      if params[:type].present?
+        q = q.where('qtype = ?', params[:type])
+      end
+
+      if params[:status].present?
+        q = q.where('status = ?', params[:status])
+      end
+
+      q
+    end
+  end
+
+  module ClassifyMethods
+    def classify
+      klass = TYPE_MAP.fetch(qtype, TicketTypes::DefaultType)
+      self.extend(klass)
+      klass.after_extended(self)
+    end
+  end
+
+  def can_see_reason?(user)
+    true
+  end
+
+  def can_see_details?(user)
+    true
+  end
+
+  def can_see_username?(user)
+    user.is_admin? || (user.id == creator_id)
+  end
+
+  def can_see_response?(user)
+    true
+  end
+
+  def can_create_for?(user)
+    false
+  end
+
+  def type_title
+    'Ticket'
+  end
+
+  def subject
+    if reason.length > 40
+      "#{reason[0, 38]}..."
+    else
+      reason
+    end
+  end
+
+  module ClaimMethods
+    def claim!(user = CurrentUser)
+      transaction do
+        ModAction.log("Ticket ##{id} claimed by ##{user.id}", :claim_ticket)
+        update_attribute(:claimant_id, user.id)
+      end
+    end
+
+    def unclaim!(user = CurrentUser)
+      transaction do
+        ModAction.log("Ticket ##{id} unclaimed by ##{user.id}", :unclaim_ticket)
+        update_attribute(:claimant_id, nil)
+      end
+    end
+  end
+
+  module NotificationMethods
+    def should_send_notification
+      status_changed?
+    end
+
+    def send_update_dmail
+      msg = "\"Your ticket\":#{Rails.application.routes.url_helpers.ticket_path(self)} has been updated by" +
+          " #{handler.pretty_name}.\nTicket Status: #{status}\n\n" +
+          (qtype == "reason" ? "Reason" : "Response") +
+          ": #{response}"
+      Dmail.create_automated(
+          :to_id => user.id,
+          :title => "Your ticket has been updated to '#{pretty_status}'",
+          :body => msg
+      )
+    end
+
+    def log_update
+      ModAction.log("Ticket ##{id} updated by #{CurrentUser.id}", :update_ticket)
+    end
+  end
+
+  include ClassifyMethods
+  include ValidationMethods
+  include APIMethods
+  include ClaimMethods
+  include NotificationMethods
+  extend SearchMethods
+end

app/models/ticket/type_methods.rb

@@ -0,0 +1,414 @@
+module TicketTypes
+  module DefaultType
+    def type_title
+      "Ticket"
+    end
+
+    def self.after_extended(m)
+      m
+    end
+  end
+
+  module NamechangeType
+    def self.after_extended(m)
+      m.class_eval do
+        attr_accessor :no_name_change
+      end
+      m.oldname = m.user.name if m.oldname.blank?
+      m.no_name_change = false
+    end
+
+    # Required to override default ("Investigated")
+    def pretty_status
+      status.titleize
+    end
+
+    def subject
+      "Requested Name: #{reason}"
+    end
+
+    def before_save
+      super
+      if change_username?
+        return false unless username_valid?
+        change_username
+      end
+      true
+    end
+
+    def username_valid?
+      if User.find_by_name(requested_name)
+        errors.add :requested_name, "is already taken."
+        return false
+      end
+      true
+    end
+
+    def change_username?
+      status_was == 'pending' and status == 'approved' and not no_name_change
+    end
+
+    def change_username
+      Ticket.transaction do
+        user.name = requested_name
+        user.save
+        user.errors.each {|k, v| errors.add k, v}
+        Namechange.create(mod: admin, user_id: user_id,
+                          oldname: oldname, newname: reason)
+      end
+    end
+
+    def requested_name
+      reason
+    end
+
+    def type_title
+      'Change Username'
+    end
+
+    def validate_on_create
+      errors.add :user, "doesn't even exist" unless user
+      errors.add :you, "can only create one namechange request per week" if Ticket.first(
+          order: created_at,
+          conditions: ["qtype = ? AND user_id = ? AND created_at > ?", "namechange", user.id, 1.week.ago])
+      errors.add :requested_name, "is taken" if User.find_by_name(requested_name)
+
+
+      if admin.nil? or status == 'approved'
+        user.name = reason
+        user.valid?
+        user.errors.each do |key, value|
+          errors.add key, value
+        end
+        user.reload
+      end
+    end
+
+    def can_see_username?(user)
+      true
+    end
+  end
+
+  module ForumType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Forum Post Complaint'
+    end
+
+    def validate_on_create
+      if forum.nil?
+        errors.add :forum, "post does not exist"
+      end
+    end
+
+    def forum=(new_forum)
+      @forum = new_forum
+      self.disp_id = new_forum.id unless new_forum.nil?
+    end
+
+    def forum
+      @forum ||= begin
+        ::ForumPost.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      forum.visible?(user)
+    end
+
+    def can_see_details?(current_user)
+      if forum and forum.category
+        forum.category.can_view <= current_user.level
+      else
+        true
+      end
+    end
+  end
+
+  module CommentType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Comment Complaint'
+    end
+
+    def validate_on_create
+      if comment.nil?
+        errors.add :comment, "does not exist"
+      end
+    end
+
+    def comment=(new_comment)
+      @comment = new_comment
+      self.disp_id = new_comment.id unless new_comment.nil?
+    end
+
+    def comment
+      @comment ||= begin
+        ::Comment.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      comment.visible_to?(user)
+    end
+  end
+
+  module DmailType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Dmail Complaint'
+    end
+
+    def validate_on_create
+      unless dmail and dmail.to_id == user_id
+        errors.add :dmail, "does not exist"
+      end
+    end
+
+    def dmail=(new_dmail)
+      @dmail = new_dmail
+      self.disp_id = new_dmail.id unless new_dmail.nil?
+    end
+
+    def dmail
+      @dmail = begin
+        ::Dmail.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      dmail.visible_to?(user, nil)
+    end
+
+    def can_see_details?(current_user)
+      current_user.is_admin? || (current_user.id == user_id)
+    end
+
+    def can_see_reason?(current_user)
+      can_see_details?(current_user)
+    end
+
+    def can_see_response?(current_user)
+      can_see_details?(current_user)
+    end
+  end
+
+  module WikiType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Wiki Page Complaint'
+    end
+
+    def validate_on_create
+      if wiki.nil?
+        errors.add :wiki, "page does not exist"
+      end
+    end
+
+    def wiki=(new_wiki)
+      @wiki = new_wiki
+      self.disp_id = new_wiki.id unless new_wiki.nil?
+    end
+
+    def wiki
+      @wiki ||= begin
+        ::WikiPage.find disp_id unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_creator_for?(user)
+      true
+    end
+  end
+
+  module PoolType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Pool Complaint'
+    end
+
+    def validate_on_create
+      if pool.nil?
+        errors.add :pool, "does not exist"
+      end
+    end
+
+    def pool=(new_pool)
+      @pool = new_pool
+      self.disp_id = new_pool.id unless new_pool.nil?
+    end
+
+    def pool
+      @pool ||= begin
+        ::Pool.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      true
+    end
+  end
+
+  module SetType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Set Complaint'
+    end
+
+    def validate_on_create
+      if set.nil?
+        errors.add :set, "does not exist"
+      end
+    end
+
+    def set=(new_set)
+      @set = new_set
+      self.disp_id = new_set.id unless new_set.nil?
+    end
+
+    def set
+      @set ||= begin
+        ::PostSet.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      #   TODO: When sets go in, fill this in.
+    end
+  end
+
+  module PostType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Post Complaint'
+    end
+
+    def validate_on_create
+      if post.nil?
+        errors.add :post, "does not exist"
+      end
+      if report_reason.nil?
+        errors.add :report_reason, "does not exist"
+      end
+    end
+
+    def subject
+      reason.split("\n")[0] || "Unknown Report Type"
+    end
+
+    def post=(new_post)
+      @post = new_post
+      self.disp_id = new_post.id unless new_post.nil?
+    end
+
+    def post
+      @post ||= begin
+        ::Post.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      true
+    end
+  end
+
+  module BlipType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'Blip Complaint'
+    end
+
+    def validate_on_create
+      if blip.nil?
+        errors.add :blip, "does not exist"
+      end
+    end
+
+    def blip=(new_blip)
+      @blip = new_blip
+      self.disp_id = new_blip.id unless new_blip.nil?
+    end
+
+    def blip
+      @blip ||= begin
+        ::Blip.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_create_for?(user)
+      blip.visible_to?(user)
+    end
+  end
+
+  module UserType
+    def self.after_extended(m)
+      m
+    end
+
+    def type_title
+      'User Complaint'
+    end
+
+    def validate_on_create
+      if accused.nil?
+        errors.add :user, "does not exist"
+      end
+    end
+
+    def accused=(new_accused)
+      @accused = new_accused
+      self.disp_id = new_accused.id unless new_accused.nil?
+    end
+
+    def accused
+      @accused ||= begin
+        ::User.find(disp_id) unless disp_id.nil?
+      rescue
+      end
+    end
+
+    def can_see_details?(current_user)
+      current_user.is_admin? || current_user.id == creator_id
+    end
+
+    def can_see_reason?(current_user)
+      can_see_details?(current_user)
+    end
+
+    def can_see_response?(current_user)
+      can_see_details?(current_user)
+    end
+  end
+end

app/views/tickets/_footer.html.erb

@@ -0,0 +1,10 @@
+<% content_for("subnavbar") do %>
+  <li><%= link_to "All", action: "index" %></li>
+  <% unless current_user.anon? %>
+  <li><%= link_to "Mine", action: "index", user_id: current_user.id %></li>
+  <% end %>
+  <% if current_user.is_admin? %>
+    <li><%= link_to "Claimed", action: "index", claim_id: current_user.id %></li>
+  <% end %>
+  <li><%= link_to "Help", controller: "help" %></li>
+<% end %>

app/views/tickets/_search.html.erb

@@ -0,0 +1,35 @@
+<div id='searchform_hide'>
+  <%= link_to_function "Show Search Options", "$('#searchform').fadeIn('fast'); $('#searchform_hide').hide();" %>
+</div>
+<%= simple_form_for(:search, method: :get, defaults: {required: false}, html: {id: 'searchform', class: "inline-form"}) do |f| %>
+  <% if CurrentUser.is_admin? %>
+    <%= f.input :creator_name, label: "Reporter", hint: "Use * for wildcard", input_html: {value: params[:search][:creator_name]} %>
+    <%= f.input :creator_id, label: "Reporter ID", input_html: {value: params[:search][:creator_id]} %>
+    <%= f.input :accused_name, label: "Accused", input_html: {value: params[:search][:accused_name]} %>
+  <% end %>
+  <%= f.input :type, collection: [
+      ["Any", "any"],
+      ["User complaint", "user"],
+      ["Private message complaint", "dmail"],
+      ["Comment complaint", "comment"],
+      ["Forum post complaint", "forum"],
+      ["Blip complaint", "blip"],
+      ["Wiki complaint", "wiki"],
+      ["Username change", "namechange"],
+      ["Pool complaint", "pool"],
+      ["Set complaint", "set"],
+      ["Post complaint", "post"]
+  ], selected: params[:search][:type] %>
+  <%= f.input :status, collection: [
+      ["Any", "any"],
+      ["Approved/investigated", "approved"],
+      ["Under investigation", "partial"],
+      ["Pending", "pending"],
+      ["Denied", "denied"]
+  ], selected: params[:search][:status] %>
+  <%= f.submit "Search" %>
+<% end %>
+<% if params[:name] || params[:type] || params[:status] %>
+  <script type='text/javascript'>$('#searchform_hide').hide();
+  $('#searchform').show();</script>
+<% end %>

app/views/tickets/_secondary_links.html.erb

@@ -0,0 +1,11 @@
+<% content_for(:secondary_links) do %>
+  <menu>
+    <%= subnav_link_to 'List', tickets_path %>
+    <% unless CurrentUser.is_anonymous? %>
+      <%= subnav_link_to 'Mine', tickets_path(search: {creator_id: CurrentUser.id}) %>
+    <% end %>
+    <% if CurrentUser.is_admin? %>
+    <%= subnav_link_to 'Claimed', tickets_path(search: {claimant_id: CurrentUser.id}) %>
+    <% end %>
+  </menu>
+<% end %>

app/views/tickets/index.html.erb

@@ -0,0 +1,62 @@
+<div id="c-tickets">
+  <div id="a-index">
+
+  </div>
+</div>
+
+<%= render partial: 'search' %>
+
+<h2>Ticket Center</h2>
+<table class="valign rounded">
+	<thead>
+		<tr>
+			<th style="width:5%">ID</th>
+			<% if CurrentUser.is_admin? %>
+			<th style="width:10%">Reporter</th>
+      <th style="width:10%">Claimed By</th>
+			<% end %>
+			<th style="width:15%">Type</th>
+			<th style="width:25%">Subject</th>
+			<th style="width:8%">Status</th>
+			<th style="width:10%">Updated</th>
+			<th style="width:18%">Created</th>
+		</tr>
+	</thead>
+
+	<tbody>
+		<% @tickets.each do |ticket| %>
+			<tr data-link="<%= ticket_path(ticket) %>">
+				<td><%= link_to ticket.id, ticket_path(ticket) %></td>
+				<% if CurrentUser.is_admin? %>
+				<td>
+					<%= link_to_user ticket.creator %>
+				</td>
+        <td>
+          <% if ticket.claimant.nil? %>
+            <span class="redtext">Unclaimed</span>
+          <% else %>
+            <%= link_to_user ticket.claimant %>
+          <% end %>
+        </td>
+				<% end %>
+				<td><%= link_to ticket.type_title, ticket_path(ticket) %></td>
+
+				<% if !ticket.can_see_reason?(CurrentUser.user) %>
+					<td><span style="cursor:help;" class="redtext" title="Due to privacy concerns, this information is confidential">Confidential</span></td>
+				<% else %>
+					<td class="ticket-subject" title="<%= h(truncate(strip_dtext(ticket.reason), length: 200)) %>"><%= link_to h(strip_dtext(truncate(ticket.subject, length: 200))), action: "show", id: ticket.id %></td>
+				<% end %>
+
+				<td class="<%= ticket.status %>-ticket"><%= pretty_ticket_status(ticket) %></td>
+				<td style="cursor:help;" title="<%= ticket.updated_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(ticket.updated_at) %> ago</td>
+				<td style="cursor:help;" title="<%= ticket.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(ticket.created_at) %> ago</td>
+			</tr>
+		<% end %>
+	</tbody>
+</table>
+
+<div id="paginator">
+  <%= numbered_paginator(@tickets) %>
+</div>
+
+<% render partial: 'secondary_links' %>

app/views/tickets/new.html.erb

@@ -0,0 +1,66 @@
+<div id="c-tickets">
+  <div id="a-new">
+
+    <%= simple_form_for(@ticket) do |f| %>
+      <% @found_item = true %>
+      <% if params[:type].nil? %>
+        <% @found_item = false %>
+        <div class='section' style='width:80em;'>
+          To submit a ticket about a problematic comment, click "Report" on the comment itself.<br/>
+          To submit a ticket about a problematic forum post, click "Report" on the post itself.<br/>
+          To submit a ticket about a problematic pool, click "Report" on the pool page itself.<br/>
+          To submit a ticket about a problematic set, click "Report" on the set page itself.<br/>
+          To submit a ticket about a problematic user, click "Report" on the user's profile page.<br/>
+          To submit a ticket about a problematic private message, click "Report PM" above the PM itself.<br/>
+          To submit a username request, click "Request Username Change" on <a href='/user/home'>the user home page</a>.<br/>
+        </div>
+      <% elsif CurrentUser.is_anonymous? %>
+        <% @found_item = false %>
+        <div class='section' style='width:80em;'>
+          You must be logged in to submit a ticket. Please <a href='/user/login'>log in</a> and try again.
+        </div>
+      <% elsif @ticket.type_valid %>
+        <%= render partial: "tickets/new_types/#{@ticket.qtype}" %>
+      <% else %>
+        <% @found_item = false %>
+        <div class='section' style='width:80em;'>
+          Hmm, it seems you tried to report something that doesn't make sense.
+        </div>
+      <% end %>
+
+      <% if @found_item %>
+        <%= f.hidden_field :disp_id %>
+        <%= f.hidden_field :qtype %>
+
+        <div class='section' style='width:80em;'>
+          <label for="ticket_reason">
+            <% if params[:type] == "namechange" %>
+              Desired username
+            <% elsif params[:type] == "post" %>
+              Additional details.
+            <% else %>
+              Reason for complaint
+            <% end %>
+          </label><br/>
+
+          <% if params[:type] == "namechange" %>
+            <p class='nomargin'>Note: Multiple name change requests made within a short period of time may not be
+              honored</p>
+            <%= f.input :reason, as: :text, maxlength: 20 %><br/>
+          <% else %>
+            <p class='nomargin'>Note: Abuse of this system will lead to disciplinary action</p>
+            <%= dtext_field "ticket", "reason", :classes => "autocomplete-mentions", :value => @ticket.reason, :input_id => "ticket_reason", :preview_id => "dtext-preview-for-ticket-reason" %>
+          <% end %>
+
+        </div>
+        <% if params[:type] == "namechange" %>
+          <%= submit_tag "Submit Request" %>
+        <% else %>
+          <%= submit_tag "Submit Complaint" %> <%= dtext_preview_button "ticket", "reason", :input_id => "ticket_reason", :preview_id => "dtext-preview-for-ticket-reason" %>
+        <% end %>
+      <% end %>
+    <% end %>
+  </div>
+</div>
+
+<% render partial: 'secondary_links' %>

app/views/tickets/new_types/_blip.html.erb

@@ -0,0 +1,12 @@
+<% unless @ticket.blip %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That blip does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <h4>You are reporting the following blip:</h4>
+      <div class="author"><%= link_to_user(@ticket.blip.creator) %></div>
+      <span class="date" title="Posted on <%= @ticket.blip.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@ticket.blip.created_at) %> ago</span>
+      <br /><br />
+      <%= format_text(@ticket.blip.body) %>
+    </div>
+<% end %>

app/views/tickets/new_types/_comment.html.erb

@@ -0,0 +1,13 @@
+<% unless @ticket.comment %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That comment does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @comment = @ticket.comment %>
+      <h4>You are reporting the following comment:</h4>
+      <div class="author"><%= link_to_user @comment.creator %></div>
+      <span class="date" title="Posted on <%= @comment.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@comment.created_at) %> ago</span>
+      <br /><br />
+      <%= format_text(@comment.body) %>
+    </div>
+<% end %>

app/views/tickets/new_types/_dmail.html.erb

@@ -0,0 +1,16 @@
+<% unless Dmail.find_by_id(params[:disp_id]) && Dmail.find_by_id(params[:disp_id]).to_id == current_user.id %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That message does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @dmail = Dmail.find_by_id(params[:disp_id]) %>
+      <h4>You are reporting the following private message:</h4>
+      <% if (@dmail.from_id) %>
+          <div class='author'><%= fast_link_to(@dmail.from_name, controller: "user", action: "show", id: @dmail.from_id) %></div>
+      <% else %>
+          <div class='author'><%= h User.find_name(@dmail.user_id) %></div>
+      <% end %>
+      <span class="date" title="Sent on <%= @dmail.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@dmail.created_at) %> ago</span>
+      <%= format_text(@dmail.body, mode: :dmail) %>
+    </div>
+<% end %>

app/views/tickets/new_types/_forum.html.erb

@@ -0,0 +1,16 @@
+<% unless ForumPost.find_by_id(params[:disp_id]) %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That forum post does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @forum = ForumPost.find_by_id(params[:disp_id]) %>
+      <h4>You are reporting the following forum post:</h4>
+      <% if (@forum.creator.id) %>
+          <div class='author'><%= fast_link_to(@forum.creator.name, controller: "forum", action: "show", id: @forum.creator.id) %></div>
+      <% else %>
+          <div class='author'><%= h User.find_name(@forum.user_id) %></div>
+      <% end %>
+      <span class="date" title="Posted on <%= @forum.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@forum.created_at) %> ago</span>
+      <%= format_text(@forum.body, mode: :forum, userlevel: @forum.creator.level) %>
+    </div>
+<% end %>

app/views/tickets/new_types/_namechange.html.erb

@@ -0,0 +1,18 @@
+<% unless (params[:disp_id].to_i == current_user.id) %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>You can only change your own username.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <p>You are requesting to change your username.</p>
+      <p>Usernames may contain:
+      <ul>
+        <li>Non-accented letters (<b>A-Z</b>)</li>
+        <li>Numbers (<b>0-9</b>)</li>
+        <li>The following symbols: <b>-_~'</b></li>
+      </ul>
+      <p>The name change is not automated, but must be approved by an Administrator.
+        Requests are usually handled within 24 hours, but it may take up to 3 days to process.
+        Once the name change has been approved your old username is able to used by other users.
+        Please ensure that you are willing to risk losing your name!</p>
+    </div>
+<% end %>

app/views/tickets/new_types/_pool.html.erb

@@ -0,0 +1,16 @@
+<% unless Pool.find_by_id(params[:disp_id]) %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That pool does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @pool = Pool.find_by_id(params[:disp_id]) %>
+      <h4>You are reporting the following pool:</h4>
+      <div class='page'><%= fast_link_to(@pool.name, controller: "pool", action: "show", id: @pool.id) %></div>
+      <% if (@pool.user_id) %>
+          <div class='author'><%= fast_link_to(@pool.user.name, controller: "user", action: "show", id: @pool.user_id) %></div>
+      <% else %>
+          <div class='author'><%= h User.find_name(@pool.user_id) %></div>
+      <% end %>
+      <span class="date" title="Created on <%= @pool.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@pool.created_at) %> ago</span>
+    </div>
+<% end %>

app/views/tickets/new_types/_post.html.erb

@@ -0,0 +1,23 @@
+<% unless Post.find_by_id params[:disp_id] %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That post does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @post = Post.find_by_id params[:disp_id] %>
+      You are reporting <%= thumb(@post, dtext: true, blacklist: false) %>
+    </div>
+
+    <div class='section' style='width:80em;'>
+      <p class="nomargin">Reason:
+        <%= select :ticket, :report_reason, options_for_select(PostReportReason.for_select) %>
+        <span id="post_reason_description">You must select a reason.</span>
+      </p>
+      <script>
+        var post_report_reasons = <%= PostReportReason.for_select_descriptions.to_json %>;
+        $('ticket_report_reason').onchange = function(e) {
+            var description = post_report_reasons[this.options[this.selectedIndex].value] || "You must select a reason.";
+            jQuery('#post_reason_description').text(description);
+        };
+      </script>
+    </div>
+<% end %>

app/views/tickets/new_types/_set.html.erb

@@ -0,0 +1,16 @@
+<% unless PostSet.find_by_id(params[:disp_id]) %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That set does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @set = PostSet.find_by_id(params[:disp_id]) %>
+      <h4>You are reporting the following set:</h4>
+      <div class='page'><%= fast_link_to(@set.name, controller: "set", action: "show", id: @set.id) %></div>
+      <% if (@set.user_id) %>
+          <div class='author'><%= fast_link_to(@set.user.name, controller: "user", action: "show", id: @set.user_id) %></div>
+      <% else %>
+          <div class='author'><%= h User.find_name(@set.user_id) %></div>
+      <% end %>
+      <span class="date" title="Created on <%= @set.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@set.created_at) %> ago</span>
+    </div>
+<% end %>

app/views/tickets/new_types/_user.html.erb

@@ -0,0 +1,8 @@
+<% unless @ticket.accused %>
+  <% @found_item = false %>
+  <div class='section' style='width:80em;'>That user does not exist.</div>
+<% else %>
+  <div class='section' style='width:80em;'>
+    You are reporting <%= link_to_user(@ticket.accused) %>.
+  </div>
+<% end %>

app/views/tickets/new_types/_wiki.html.erb

@@ -0,0 +1,12 @@
+<% unless WikiPage.find_by_id(params[:disp_id]) %>
+    <% @found_item = false %>
+    <div class='section' style='width:80em;'>That wiki page does not exist.</div>
+<% else %>
+    <div class='section' style='width:80em;'>
+      <% @wiki = WikiPage.find_by_id(params[:disp_id]) %>
+      <h4>You are reporting the following wiki page:</h4>
+      <div class='page'><%= fast_link_to(@wiki.title, controller: "wiki", action: "show", title: @wiki.title) %></div>
+      <span class="date" title="Posted on <%= @wiki.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@wiki.created_at) %> ago</span>
+      <%= format_text(@wiki.body, mode: :wiki, userlevel: '50') %>
+    </div>
+<% end %>

app/views/tickets/show.html.erb

@@ -0,0 +1,135 @@
+<div id="c-tickets">
+  <div id="a-show">
+    <div class='section'>
+      <h3><%= @ticket.type_title %> Ticket</h3>
+
+      <table>
+        <% if @ticket.qtype == "namechange" %>
+          <tr>
+            <td><span class='title'>Original Name</span></td>
+            <td><%= link_to h(@ticket.oldname), controller: "user", action: "show", id: @ticket.user_id %></td>
+          </tr>
+        <% elsif @ticket.can_see_username?(CurrentUser) %>
+          <tr>
+            <td><span class='title'>Requested by</span></td>
+            <td><%= link_to_user @ticket.creator %></td>
+          </tr>
+        <% end %>
+        <tr>
+          <td><span class="title">Created</span></td>
+          <td style="cursor:help;" title="<%= @ticket.created_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@ticket.created_at) %> ago</td>
+        </tr>
+        <tr>
+          <td><span class="title">Updated</span></td>
+          <td style="cursor:help;" title="<%= @ticket.updated_at.strftime("%b %d, %Y %I:%M %p") %>"><%= time_ago_in_words(@ticket.updated_at) %> ago</td>
+        </tr>
+        <% if CurrentUser.is_admin? %>
+          <tr>
+            <td><span class="title">Claimed By</span></td>
+            <% if @ticket.claimant.nil? %>
+              <td id="claimed_by"><%= link_to 'Claim', claim_ticket_path(@ticket), method: :post %></td>
+            <% else %>
+              <td id="claimed_by"><%= @ticket.claimant.name %>
+                <% if @ticket.claimant.id == CurrentUser.id %> | <%= link_to 'Unclaim', unclaim_ticket_path(@ticket), method: :post %><% end %></td>
+            <% end %>
+          </tr>
+        <% end %>
+        <tr>
+          <td><span class='title'>Status</span></td>
+          <td class="<%= @ticket.status %>-ticket"><%= pretty_ticket_status(@ticket) %></td>
+        </tr>
+
+        <% if CurrentUser.is_admin? %>
+          <tr>
+            <td><span class='title'>IP</span></td>
+            <td><%= link_to_ip(@ticket.creator_ip_addr) %></td>
+          </tr>
+        <% end %>
+
+        <%= render partial: "tickets/types/#{@ticket.qtype}" %>
+
+        <tr>
+          <% if (@ticket.qtype == "namechange") %>
+            <td><span class='title'>Desired Name</span></td>
+          <% else %>
+            <td><span class='title'>Reason</span></td>
+          <% end %>
+
+          <% if @ticket.can_see_reason?(CurrentUser) %>
+            <td><%= format_text(@ticket.reason) %></td>
+          <% else %>
+            <td><span style="cursor:help;" class="redtext" title="Due to privacy concerns, this information is confidential">Confidential</span></td>
+          <% end %>
+        </tr>
+
+        <% if(!@ticket.response.blank?) %>
+          <tr>
+            <td><span class='title'>Handled by</span></td>
+            <% if (!@ticket.handler.nil?)%>
+              <td><%= link_to_user @ticket.handler %></td>
+            <% else %>
+              <td>Unknown</td>
+            <% end %>
+          </tr>
+
+          <tr>
+            <td><span class='title'>Response</span></td>
+            <% if @ticket.can_see_response?(CurrentUser) %>
+              <td><%= format_text(!@ticket.response.blank? ? @ticket.response : "No response.") %></td>
+            <% else %>
+              <td><span style="cursor:help;" class="redtext" title="Due to privacy concerns, this information is confidential">Confidential</span></td>
+            <% end %>
+          </tr>
+        <% end %>
+      </table>
+    </div>
+
+    <% if CurrentUser.is_admin? %>
+      <%= simple_form_for(@ticket) do |f| %>
+        <div class='section'>
+          <% if (@ticket.qtype == "namechange") %>
+            <table>
+              <tr>
+                <% if @ticket.status == "pending" %>
+                  <td colspan="2"><input type="checkbox" name="no_username_change" id="no_username_change"/> <label for="no_username_change">Don't automatically change username to <span class='yellowtext'><%= @ticket.reason %></span> (use <%= fast_link_to("this form", controller: "user", action: "change_username", id: @ticket.user_id, newname: @ticket.reason) %>)</label></td>
+                <% else %>
+                  <td colspan="2">Ticket has already been approved/denied, so no automatic username change will happen.<br /><%= fast_link_to("Username change form", controller: "user", action: "change_username", id: @ticket.user_id, newname: @ticket.reason) %></td>
+                <% end %>
+              </tr>
+              <tr>
+                <td><span class='title'>Status</span></td>
+                <td>
+                  <select name="ticket[status]">
+                    <option value="approved">Approved</option>
+                    <option value="denied">Denied</option>
+                  </select>
+                </td>
+              </tr>
+              <tr>
+                <td><span class='title'>Reason</span></td>
+                <td><%= text_field "ticket", "response", size: 50, value: "Username changed" %></td>
+              </tr>
+            </table>
+            <%= submit_tag "Submit" %>
+          <% else %>
+            <table>
+              <%= f.input :status, collection: [['Investigated', 'approved'], ['Under Investigation', 'partial']], selected: @ticket.status || 'approved' %>
+              <tr>
+                <td><%= dtext_field "ticket", "response", :classes => "autocomplete-mentions", :value => @ticket.response, :input_id => "ticket_response_for_#{@ticket.id}", :preview_id => "dtext-preview-for-#{@ticket.id}" %></td>
+              </tr>
+            </table>
+            <%= tag.input name: 'force_claim', type: 'hidden', value: params[:force_claim] %>
+            <%= f.button :submit, "Submit" %>
+            <%= dtext_preview_button "ticket", "response", :input_id => "ticket_response_for_#{@ticket.id}", :preview_id => "dtext-preview-for-#{@ticket.id}" %>
+          <% end %>
+        </div>
+      <% end %>
+    <% end %>
+  </div>
+</div>
+
+<% content_for(:title) do %>
+  <%= @ticket.type_title %>
+<% end %>
+
+<% render partial: 'secondary_links' %>

app/views/tickets/types/_blip.html.erb

@@ -0,0 +1,13 @@
+<% if @ticket.blip %>
+    <tr>
+      <td><span class='title'>Reported Blip</span></td>
+      <td>
+        <%= link_to "Blip by #{@ticket.blip.creator_name}", blip_path(@ticket.blip) %>
+      </td>
+    </tr>
+<% else %>
+    <tr>
+      <td><span class='title'>Reported Blip</span></td>
+      <td><span class='redtext'>Blip has been deleted</span></td>
+    </tr>
+<% end %>

app/views/tickets/types/_comment.html.erb

@@ -0,0 +1,14 @@
+<% if @ticket.comment %>
+  <tr>
+    <td><span class='title'>Reported Comment</span></td>
+    <td>
+      <%= fast_link_to("Comment by #{@ticket.comment.creator_name}", comment_path(@ticket.comment)) %> on
+      <%= fast_link_to("post ##{@ticket.comment.post_id}", post_path(@ticket.comment.post_id)) %>
+    </td>
+  </tr>
+<% else %>
+  <tr>
+    <td><span class='title'>Reported Comment</span></td>
+    <td><span class='redtext'>Comment has been deleted</span></td>
+  </tr>
+<% end %>

app/views/tickets/types/_dmail.html.erb

@@ -0,0 +1,13 @@
+<tr>
+  <td><span class='title'>Reported Message</span></td>
+  <td>
+    <% if @ticket.can_see_details?(CurrentUser) %>
+      <% @dmail = @ticket.dmail %>
+      <%= fast_link_to("Message", controller: "dmail", action: "show", id: @ticket.disp_id) %> sent from
+      <%= fast_link_to(@dmail.from_name, controller: "user", action: "show", id: @dmail.from_id) %> to
+      <%= fast_link_to(@dmail.to_name, controller: "user", action: "show", id: @dmail.to_id) %>
+    <% else %>
+      <span style="cursor:help;" class="redtext" title="Due to privacy concerns, this information is confidential">Confidential</span>
+    <% end %>
+  </td>
+</tr>

app/views/tickets/types/_forum.html.erb

@@ -0,0 +1,16 @@
+<% if (@forum = ForumPost.find_by_id(@ticket.disp_id)) %>
+    <tr>
+      <td><span class='title'>Reported Forum Post</span></td>
+      <td>
+        <% if @forum.parent.nil? %>
+            <%= fast_link_to("Post by #{@forum.creator.name} in '#{@forum.title}'", controller: "forum", action: "show", id: @ticket.disp_id) %>
+        <% else %>
+            <%= fast_link_to("Post by #{@forum.creator.name} in '#{@forum.parent.title}'", controller: "forum", action: "show", id: @ticket.disp_id) %>
+        <% end %></td>
+    </tr>
+<% else %>
+    <tr>
+      <td><span class='title'>Reported Forum Post</span></td>
+      <td><span class='redtext'>Forum post has been deleted</span></td>
+    </tr>
+<% end %>

app/views/tickets/types/_pool.html.erb

@@ -0,0 +1,6 @@
+<% if (@pool = Pool.find_by_id(@ticket.disp_id)) %>
+    <tr>
+      <td><span class='title'>Reported Pool</span></td>
+      <td><%= fast_link_to(@pool.name, controller: "pool", action: "show", id: @pool.id) %></td>
+    </tr>
+<% end %>

app/views/tickets/types/_post.html.erb

@@ -0,0 +1,6 @@
+<% if (@post = Post.find_by_id(@ticket.disp_id)) %>
+    <tr>
+      <td><span class='title'>Reported Post</span></td>
+      <td><%= thumb(@post, dtext: true, blacklist: false) %></td>
+    </tr>
+<% end %>

app/views/tickets/types/_set.html.erb

@@ -0,0 +1,6 @@
+<% if (@set = PostSet.find_by_id(@ticket.disp_id)) %>
+    <tr>
+      <td><span class='title'>Reported Set</span></td>
+      <td><%= fast_link_to(@set.name, controller: "set", action: "show", id: @set.id) %></td>
+    </tr>
+<% end %>

app/views/tickets/types/_user.html.erb

@@ -0,0 +1,8 @@
+<tr>
+  <td><span class='title'>Reported User</span></td>
+  <% if @ticket.can_see_details?(current_user) %>
+      <td><%= fast_link_to(User.find_by_id(@ticket.disp_id).name, controller: "user", action: "show", id: @ticket.disp_id) %></td>
+  <% else %>
+      <td><span style="cursor:help;" class="redtext" title="Due to privacy concerns, this information is confidential">Confidential</span></td>
+  <% end %>
+</tr>

app/views/tickets/types/_wiki.html.erb

@@ -0,0 +1,6 @@
+<% if (@wiki = WikiPage.find_by_id(@ticket.disp_id)) %>
+    <tr>
+      <td><span class='title'>Reported Wiki Page</span></td>
+      <td><%= fast_link_to("#{@wiki.title}", controller: "wiki", action: "show", title: @wiki.title) %></td>
+    </tr>
+<% end %>

config/routes.rb

@@ -74,6 +74,13 @@ Rails.application.routes.draw do
     end
   end
 
+  resources :tickets do
+    member do
+      post :claim
+      post :unclaim
+    end
+  end
+
   resources :takedowns do
     collection do
       post :count_matching_posts

db/migrate/20190305165101_create_tickets.rb

@@ -0,0 +1,17 @@
+class CreateTickets < ActiveRecord::Migration[5.2]
+  def change
+    create_table :tickets do |t|
+      t.integer :creator_id, null: false
+      t.column :creator_ip_addr, "inet", null: false
+      t.integer :disp_id, null: false
+      t.string :qtype, null: false
+      t.string :status, null: false, default: "pending"
+      t.string :reason
+      t.string :response, null: false, default: ''
+      t.integer :handler_id, null: false, default: 0
+      t.integer :claimant_id
+
+      t.timestamps
+    end
+  end
+end

db/structure.sql

@@ -1881,6 +1881,45 @@ CREATE SEQUENCE public.takedowns_id_seq
 ALTER SEQUENCE public.takedowns_id_seq OWNED BY public.takedowns.id;
 
 
+--
+-- Name: tickets; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.tickets (
+    id bigint NOT NULL,
+    creator_id integer NOT NULL,
+    creator_ip_addr inet NOT NULL,
+    disp_id integer NOT NULL,
+    qtype character varying NOT NULL,
+    status character varying DEFAULT 'pending'::character varying NOT NULL,
+    reason character varying,
+    response character varying DEFAULT ''::character varying NOT NULL,
+    handler_id integer DEFAULT 0 NOT NULL,
+    claimant_id integer,
+    created_at timestamp without time zone NOT NULL,
+    updated_at timestamp without time zone NOT NULL
+);
+
+
+--
+-- Name: tickets_id_seq; Type: SEQUENCE; Schema: public; Owner: -
+--
+
+CREATE SEQUENCE public.tickets_id_seq
+    START WITH 1
+    INCREMENT BY 1
+    NO MINVALUE
+    NO MAXVALUE
+    CACHE 1;
+
+
+--
+-- Name: tickets_id_seq; Type: SEQUENCE OWNED BY; Schema: public; Owner: -
+--
+
+ALTER SEQUENCE public.tickets_id_seq OWNED BY public.tickets.id;
+
+
 --
 -- Name: token_buckets; Type: TABLE; Schema: public; Owner: -
 --
@@ -1981,6 +2020,17 @@ CREATE SEQUENCE public.uploads_id_seq
 ALTER SEQUENCE public.uploads_id_seq OWNED BY public.uploads.id;
 
 
+--
+-- Name: user_blacklisted_tags; Type: TABLE; Schema: public; Owner: -
+--
+
+CREATE TABLE public.user_blacklisted_tags (
+    id integer NOT NULL,
+    user_id integer NOT NULL,
+    tags text NOT NULL
+);
+
+
 --
 -- Name: user_feedback; Type: TABLE; Schema: public; Owner: -
 --
@@ -2554,6 +2604,13 @@ ALTER TABLE ONLY public.tags ALTER COLUMN id SET DEFAULT nextval('public.tags_id
 ALTER TABLE ONLY public.takedowns ALTER COLUMN id SET DEFAULT nextval('public.takedowns_id_seq'::regclass);
 
 
+--
+-- Name: tickets id; Type: DEFAULT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.tickets ALTER COLUMN id SET DEFAULT nextval('public.tickets_id_seq'::regclass);
+
+
 --
 -- Name: upload_whitelists id; Type: DEFAULT; Schema: public; Owner: -
 --
@@ -3002,6 +3059,14 @@ ALTER TABLE ONLY public.takedowns
     ADD CONSTRAINT takedowns_pkey PRIMARY KEY (id);
 
 
+--
+-- Name: tickets tickets_pkey; Type: CONSTRAINT; Schema: public; Owner: -
+--
+
+ALTER TABLE ONLY public.tickets
+    ADD CONSTRAINT tickets_pkey PRIMARY KEY (id);
+
+
 --
 -- Name: upload_whitelists upload_whitelists_pkey; Type: CONSTRAINT; Schema: public; Owner: -
 --
@@ -4368,6 +4433,7 @@ INSERT INTO "schema_migrations" (version) VALUES
 ('20190220025517'),
 ('20190220041928'),
 ('20190222082952'),
-('20190228144206');
+('20190228144206'),
+('20190305165101');